October 6, 2022 from 2:00 - 3:00 PM
When an adverse event occurs in healthcare, many times the individual that made the error is blamed. This educational opportunity will enable learners to identify how errors occur in healthcare and provide strategies for investigating causes of errors. Additionally, learners will be able to differentiate between a good investigation and a bad investigation of an event and understand the necessity of looking beyond human error to the system causes and the behavioral choices that were made.
Molly Quesenberry, RN, BSN, CPPS, is a Regional Patient Safety Liaison with the Patient Safety Authority, serving the North Central region of Pennsylvania. Quesenberry graduated from The Pennsylvania State University in 1993 with a degree in nursing. She started her professional career on a gynecologic oncology unit at The Johns Hopkins Hospital in Baltimore, Maryland. She later returned to her hometown in rural Pennsylvania and worked for two local hospitals, now part of the Penn Highlands Healthcare system, in labor and delivery as well as maternal newborn care. She was employed by Allegheny General Hospital as a staff nurse in hemodialysis and peritoneal dialysis. She was then appointed as the director of Nursing for an outpatient dialysis center, Renal Care Partners LLC. She worked as a perioperative nurse at the Penn Highlands Elk Surgery Center and served as the patient safety officer for her facility. More recently, Quesenberry was employed by Penn Highlands Healthcare in the Quality and Safety department and Penn Highlands Physician Network as the director of Quality and Regulatory Programs
In her time at the surgery center as the patient safety officer, Quesenberry led a team effort in conducting a performance improvement project to decrease the risk of a wrong-site surgery. In 2020, she, the surgery center staff, two surgeons, and their office staff received the PSA’s I AM Patient Safety Achievement Award for their work. As a patient safety liaison, Quesenberry will collaborate with patient safety officers and other healthcare professionals to advocate for patients by improving and promoting patient safety, and support staff in their efforts to accomplish these goals.